How can we help you?
Find answers, get assistance, and connect with our support team to resolve any issues you may have.
Popular Help Topics
Quick answers to the most common questions our customers ask.
Getting Started
Account & Billing
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Frequently Asked Questions
Quick answers to common support questions.
How quickly can I expect a response to my support request?
Response times vary based on your support plan. Standard support requests typically receive a response within 24 hours during business days. Premium support customers receive responses within 4 hours, and Enterprise support customers within 1 hour, including weekends and holidays for critical issues.
Can I upgrade my support plan at any time?
Yes, you can upgrade your support plan at any time through your account settings or by contacting our sales team. The new support level will be activated immediately upon processing your payment, and you'll be billed pro-rata for the remainder of your current billing cycle.
Do you offer training sessions for new users?
Yes, we offer various training options. All customers have access to our free basic training webinars and tutorial videos. Premium and Enterprise customers receive additional personalized training sessions. We also offer custom training packages that can be purchased separately for teams of any size.
How do I report a bug or request a new feature?
You can report bugs or request features through our support portal by submitting a ticket and selecting the appropriate category. We encourage detailed descriptions and screenshots when reporting bugs. Feature requests are reviewed by our product team regularly, and popular requests are often incorporated into our development roadmap.
Is there a mobile app for accessing support resources?
Yes, our mobile app includes access to the knowledge base, community forums, and the ability to create and track support tickets. You can also receive push notifications for updates to your support requests. The app is available for both iOS and Android devices through their respective app stores.
Still need help?
Our support team is ready to assist you with any questions or issues you may have.